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Capella Interio: Hassle-Free Shopping Experience

At Capella Interio, your satisfaction is our top priority. Our return and cancellation policies are designed to make your shopping experience seamless and worry-free.

Cancellations

Changed your mind? No worries! Here’s how we handle cancellations:

  • Cancel Within 60 Minutes: Enjoy a full refund if you cancel your order within 30 minutes of placing it.
  • Shipped Orders: For cancellations after dispatch, a 20% cancellation fee will apply to cover handling costs. Alternatively, you can opt for a return (see details below).

Returns & Replacements

We’re here to ensure your purchase meets your expectations. Contact our support team via WhatsApp for assistance with the following:

  • Quick Fix: If a replacement part resolves the issue, we’ll send it free of charge.
  • Partial Return/Replacement: For specific problematic parts, we’ll provide replacements or accept them for return.
  • Full Return/Replacement: For major issues (damage, incorrect product, or unusable items), we’ll provide a full refund or replacement.
  • We offer Return/ exchange within first 2 days from the date of your purchase. In case of any refunds approved by (Capella Interio) SHAKTI ENTERPRISES, it will take 7 days for the refund to be Credited to you.

Additional Information

  • Our team reviews all requests to ensure fair solutions based on our policy.
  • Shipping costs for verified replacement parts (e.g., defects or damages) are covered by us.
  • Minor variations in color or size due to lighting or manual measurements are not covered by the return policy.

For returns or replacements beyond our standard policy, a fee of up to 20% of your order value may apply.

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