Capella Interio: Hassle-Free Shopping Experience
At Capella Interio, your satisfaction is our top priority. Our return and cancellation policies are designed to make your shopping experience seamless and worry-free.
Cancellations
Changed your mind? No worries! Here’s how we handle cancellations:
- Cancel Within 60 Minutes: Enjoy a full refund if you cancel your order within 30 minutes of placing it.
- Shipped Orders: For cancellations after dispatch, a 20% cancellation fee will apply to cover handling costs. Alternatively, you can opt for a return (see details below).
Returns & Replacements
We’re here to ensure your purchase meets your expectations. Contact our support team via WhatsApp for assistance with the following:
- Quick Fix: If a replacement part resolves the issue, we’ll send it free of charge.
- Partial Return/Replacement: For specific problematic parts, we’ll provide replacements or accept them for return.
- Full Return/Replacement: For major issues (damage, incorrect product, or unusable items), we’ll provide a full refund or replacement.
- We offer Return/ exchange within first 2 days from the date of your purchase. In case of any refunds approved by (Capella Interio) SHAKTI ENTERPRISES, it will take 7 days for the refund to be Credited to you.
Additional Information
- Our team reviews all requests to ensure fair solutions based on our policy.
- Shipping costs for verified replacement parts (e.g., defects or damages) are covered by us.
- Minor variations in color or size due to lighting or manual measurements are not covered by the return policy.
For returns or replacements beyond our standard policy, a fee of up to 20% of your order value may apply.